Imprint Plus USA
It’s not every day a customer calls with a three-hour deadline.
A major international hotel group found themselves in a bit of a bind. With guest check-in just hours away, they discovered they had completely run out of hotel key cards. Their usual supplier couldn’t turn around a new order in time, so they reached out to Imprint Plus to see if there was anything we could do.
There was.
Even though it was their first time ordering from us, our team quickly got to work. With some fast coordination and a little teamwork behind the scenes, we were able to process and prepare their key card order in under two hours.
But we didn’t stop there. The customer arranged to pick up the order directly from our warehouse in Richmond, BC, getting their key cards in hand before guests started arriving.
Crisis averted.
What started as an urgent, last-minute request turned into a great first experience with Imprint Plus. The customer was incredibly appreciative of how quickly our team responded, sharing that they plan to make Imprint Plus their regular supplier for key cards and name badges moving forward.
That’s one of the perks of working with a Canadian supplier like Imprint Plus. With warehousing and customer support right here in Canada, Canadian hotels and hospitality teams have a local partner close by when they need products quickly.
For Canadian hospitality teams, it’s one more reason to keep a supplier close to home.
